Shipping Policy
Thank you for shopping with Smokesleek. We are committed to delivering your kitchen chimney products quickly, safely, and efficiently throughout the United States.
📦 Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification with tracking information once your order has been shipped.
🚚 Shipping Rates & Delivery Estimates
We offer free standard shipping on all orders within the continental United States.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Express Shipping | 1–2 business days | Calculated at checkout |
Please note: Delivery times may vary depending on your location, product availability, and shipping method selected.
🚛 Freight Shipping (for Heavy or Bulky Items)
Some kitchen chimneys may require freight shipping due to size or weight. In such cases:
We will contact you to schedule a convenient delivery time.
Curbside delivery is standard; inside delivery may incur additional fees.
📍 Shipping Areas
We currently ship to all 48 contiguous U.S. states.
We do not ship to Alaska, Hawaii, U.S. territories, or international destinations at this time.
❗ Shipping Delays
While we strive to meet all delivery estimates, delays may occasionally occur due to weather, high demand, or carrier issues. We will notify you if your order is expected to be delayed.
🛑 Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
Contact our customer service team within 48 hours of delivery.
Provide photos (if applicable) and your order number for faster resolution.
📞 Questions?
If you have any questions about your order or our shipping process, please contact us at contact@smokesleek.com.
